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Exploring The Value Proposition of AR In Field Service

  • Sarah Nicastro, Field Technologies Magazine

May/June issue of Field Technologies Magazine explores the current state of AR in field service as featured at Field Service USA 2017. The use of AR in field service is shifting from a hypothetical concept to a reality. Field Service USA 2017 once again featured AR solutions — but this time, the conversation centered on actual use cases and early deployments driving real business benefit.

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Technology Spotlight: Mobile Merged Reality

  • Kris Oldland, Field Service News

Field Service News features Help Lightning's mobile merged reality, an innovative mobile solution which goes beyond augmented reality (AR) to redefine the future of help.

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Help Lightning Strikes! Experience Mobile Merged Reality and Virtual Presence

  • Help Lightning

Transformational Service Tool Arrives in the App Stores

Help Lightning Solution
Help Lightning Solution

BIRMINGHAM, AL., Feb 17, 2016 — Help Lightning, Inc. wants to transform the service industry with mobile, patented technology that allows users needing or giving help to be virtually present with one another on any smartphone or tablet. The Help Lightning mobile merged reality and virtual presence app digitally merges two real-time environments, blending local and remote video streams for instant, interactive help sessions. Merged reality means two individuals on opposite sides of the earth combine their “real” worlds and transmit their actual hands to visibly gesture, show real objects, illustrate ideas and demonstrate using actual products or tools versus the inherent limitations of virtual reality or one-way augmented reality.

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The 20 most influential people in field service

  • Kris Oldland, Field Service News

Dr. Bart Guthrie, a UAB Neurosurgeon and Help Lightning co-founder Makes the Top 20 Most Influential People in Field Service.

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Southern Comfort for US field service professionals – Field Service Fall review

  • Kris Oldland, Field Service News Editor-in-Chief

...And in fact the absolute star turn of the three days was provided by Augmented Reality solution Help Lightning. Developed in part by neurosurgeon Bart Guthrie, Help Lightning uses augmented reality to deliver remote guidance. The impact for field service of augmented reality is massive, potentially slashing a phenomenal amount of outgoing costs by allowing experienced engineers to guide local onsite engineers on how to make a fix themselves, instead of having to get the experienced engineer onsite.

Read Full Story at Field Service News