# Help Lightning

> Help Lightning is a collaboration platform that connects experts, field teams, and customers to see and solve physical problems in real time.

Merged Reality is the craft — the expert's hands in the technician's field of view — not a separate product. Thread work and queue work are one product.

## Site

- [Help Lightning](https://helplightning.com/): Help Lightning is a collaboration platform that connects experts, field teams, and customers to see and solve physical problems in real time.
- [Why Help Lightning](https://helplightning.com/why/): The case for remote expert guidance: the expert is in the live view with the person who is already there, and the Help Thread keeps the fix.
- [Product](https://helplightning.com/product/): Live Video Guidance, Help Threads, Procedures, Thread Tools, Value Analytics, Devices, iPhone Duo, and Vision Pro. Integrations sit with Devices. Merged Reality stays inside Live Video Guidance.
- [Use Cases](https://helplightning.com/use-cases/): Field service, manufacturing, call centers, and inspections, plus articles, success stories, and whitepapers.
- [Articles](https://helplightning.com/articles/): Selected articles on remote expert guidance, service operations, and technology adoption.
- [Success stories](https://helplightning.com/success-stories/): Customer stories showing how teams use Help Lightning in field, plant, and support work.
- [Whitepapers](https://helplightning.com/whitepapers/): Selected guides and reports, available as free PDF downloads with no registration.
- [Customers](https://helplightning.com/customers/): Delivering transformative results for service leaders worldwide. Trusted by over 100,000 users in 90+ countries.
- [About](https://helplightning.com/about/): Help Lightning provides remote expert guidance software to hundreds of companies, with more than 100,000 users in over 90 countries.
- [Trust](https://helplightning.com/trust/): Security assurance: SOC 2 Type II, privacy assessment, and penetration testing.
- [Demo](https://helplightning.com/demo/): Request an enterprise license. Help Lightning follows up by work email.
- [Contact](https://helplightning.com/contact/): Buying conversations and security reviews.
- [Privacy Policy](https://helplightning.com/privacy-policy/): How Help Lightning collects, uses, and handles information.
- [Legal](https://helplightning.com/legal/): User agreement, privacy policy, and open source attribution.
- [User Agreement](https://helplightning.com/legal/user-agreement/): Terms that govern access to and use of Help Lightning software and services.
- [Open Source Attribution](https://helplightning.com/legal/open-source/): Open-source license models used in Help Lightning products.
- [Field Service](https://helplightning.com/use-cases/field-service/): Send expertise, not another truck.
- [Manufacturing](https://helplightning.com/use-cases/manufacturing/): Keep the line moving — wherever the experts are.
- [Call Centers](https://helplightning.com/use-cases/call-centers/): Give your support desk immediate eyes on the problem.
- [Inspections](https://helplightning.com/use-cases/inspections/): Put a certified expert on every inspection, without the travel.