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Medical Technology Gives Healthcare a Shot in the Arm

  • December 8, 2020
  • Help Lightning

Digital tools, whether for data management and drug development or enhanced diagnosis and treatment, have sharply improved the response to the threat of infection and all sorts of disease. Medical technology can continue to give healthcare this needed boost.

More broadly, AI and machine learning are being deployed to help develop potential new drugs and to diagnose and treat patients. The UK government recently unveiled a £140m fund over three years to accelerate the testing and evaluation of the most promising AI technologies to support the NHS.

Boston Scientific 

The US medical devices maker recently implemented Ask Angie. Ask Angie is a tool that uses Help Lightning’s software for engineers to advise on the remote set-up and repair of devices. This medical technology tool has increased in value during the pandemic; it enables hospitals to continue using devices when Boston Scientific representatives can’t enter hospitals under Covid-19 restrictions. It is used for remote training and streamlines the supply chain; Boston Scientific staff no longer have to be on site to assemble devices.

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How Help Lightning Improves Field Service

When someone encounters a production maintenance issue, they need an expert to be onsite immediately. In an online help session, two video streams become merged into one. Therefore, users can collaborate and resolve an issue together. The remote expert can actually insert their hand, use tools, and share documents. This simplifies the problem-solving process. Easy, right?

Using mobile devices, experts can now work with a partner as though they were side-by-side. You can telestrate, or write across the screen. It’s easy to freeze images and use hand gestures. You can even import documents and add real objects into the merged reality environment. So, using Help Lightning, experts can solve any problem, even from thousands of miles away.

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