January 30, 2023
These Industries Are Finding Success Using AR in Unexpected Ways
Companies are increasingly realizing that it’s not enough to stay current with technology. In today’s world, staying competitive requires proactively implementing technologies that are most impactful to business objectives. Doing so ahead of competitors translates...
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May 4, 2022
Help Lightning’s customized solution and strategic planning team will build a scorecard and ROI model that highlights actual sustainability results by tracking miles-not-driven because of our world-class technology.
April 7, 2022
Fieldbit Hero is now Help Lightning
An interactive collaboration platform for field services, enabling the two-way exchange of live video, real-time augmented reality (AR) annotations, messaging and voice between experts and technicians in the field.
March 22, 2022
Announcing our 2022 Buyer’s Guide to Remote Visual Assistance Software
The best remote visual assistance software incorporates augmented reality features, including merged reality, spatial computing, and 3D annotation, along with video collaboration tools to create a virtual environment.
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March 17, 2022
How Right to Repair Leads to New Revenue Streams
OEMs can leverage Help Lightning as a value-add to service packages and deliver a high-quality customer experience that boosts satisfaction and retention.
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March 7, 2022
How Help Lightning AR/VR Supports the Right to Repair
Remote Visual Assistance supports the right to repair for both the OEM and the customer. Remote support is faster and easier to provide if the OEM cannot get a technician or engineer to the customer’s physical jobsite.
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December 16, 2021
Collaborate From Anywhere: How Siemens Healthineers Uses AR-Enabled Remote Assistance
With a need to collaborate from anywhere and with more than 2,000 agents in over 25 countries, Siemens Healthineers sought out an AR-enabled remote assistance tool that would enable their service experts to connect with field agents and customers.
November 11, 2021
UST Leverages Help Lightning to Reduce Technician Training Time
Ready to reduce technician training time? Staffing shortages are a common problem for companies throughout the world, compounded by the “great resignation” spurred on by COVID-19. Over the last decade, experienced employees are aging out...
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September 29, 2021
When COVID-19 shut down international borders, Frontmatec was able to provide remote video support to their global customer base. Thanks, in part, to Help Lightning. Many manufacturing companies that provide onsite support found themselves challenged...