May 17, 2022
How Boston Scientific Uses ASK ANGIE, Powered by Help Lightning, to Enhance Patient Care
Hospitals using ASK ANGIE get immediate access to help during a case and are able to connect with experts in a merged reality environment.
Post
February 21, 2022
How Oxford NanoAnalysis Improved Service and Increased Revenue By 19%
Dan Turner is Global Service Business Manager at Oxford Nano, and he shares how the company has been using Help Lightning to meet core business objectives.
Read More about How Oxford NanoAnalysis Improved Service and Increased Revenue By 19%
August 26, 2021
Medical Device Company Provides Superior Remote Customer Service
In early 2020, equipment specialist for Fresenius Medical Care North America (FMCNA) Mark Gotschall had a health scare. Severe pain in his legs sent him to the emergency room and it turned out he had...
Read More about Medical Device Company Provides Superior Remote Customer Service
August 19, 2021
How Global Medical Technology Company BD Uses Help Lightning to Deliver Remote Customer Support
Medical technology company Becton Dickinson (BD) required a solution that would allow technicians and engineers to deliver high quality, precise remote customer support and employee training in a virtual setting. With more than 70K employees...
June 18, 2021
Remote Assistance Software ROI: 5 Positive Outcomes For The Medical Industry
The question of remote assistance software ROI is a pertinent one, especially for businesses in the medical space, given this industry’s emphasis on excellent customer service (or in some cases, ‘bedside manner’) and high quality...
Read More about Remote Assistance Software ROI: 5 Positive Outcomes For The Medical Industry
June 17, 2021
Remote Patient Care: Enabling Medical Staff
Remote patient care is becoming more common – especially after our experience during the pandemic. Getting patients into a medical office can be challenging for multiple reasons. Some patients are physically or emotionally compromised, making...
June 15, 2021
Visual Remote Guidance for Fast, Efficient Medical Equipment Training
Visual remote guidance is available. Training doctors, nurses, and other healthcare professionals on medical equipment is typically costly and time-consuming. This is true for both medical providers and the equipment supplier. This is particularly true...
Read More about Visual Remote Guidance for Fast, Efficient Medical Equipment Training
April 1, 2021
Doctors Adopt Medical Devices Inspired by Augmented Reality
Widespread adoption is one of the greatest challenges of marketing a new medical device. Once you’ve overcome the various hurdles characteristic of the medical device development process – FDA application submission and approval, clinical trials,...
Read More about Doctors Adopt Medical Devices Inspired by Augmented Reality
March 30, 2021
Increase Lab Equipment Sales With Remote Assistance Software
The manufacturing of lab equipment is a monumental endeavor. It certainly isn’t made any easier by the challenges of fixing and troubleshooting equipment once it is in consumer’s hands. To increase lab equipment sales, offer...
Read More about Increase Lab Equipment Sales With Remote Assistance Software