December 14, 2022
What Happens When You Make Remote Visual Assistance Central to How Your Company Functions?
Remote visual assistance is a powerful solution for field service, and its ability to deliver ROI extends broadly through organizations.
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August 25, 2022
Using Augmented Reality to Prevent Unplanned Downtime in Manufacturing
While unplanned downtime was once accepted as ‘this is just how it goes,’ advances in technology are proving it can become a rare event. Many companies are even aiming for zero unplanned downtime as a key operational goal.
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May 9, 2022
Learn How To Reduce Truck Roll Costs In Field Service
Wondering how to reduce truck roll costs without hurting other important metrics, like customer satisfaction (CSAT) and customer retention scores? Well, fortunately, it is possible – but it takes a methodical approach. And that’s what we’ll...
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March 17, 2022
Spatial computing is the technology that will make the computer’s user interface a seamless part of the three-dimensional world in which we live, work, and play.
March 7, 2022
How Help Lightning AR/VR Supports the Right to Repair
Remote Visual Assistance supports the right to repair for both the OEM and the customer. Remote support is faster and easier to provide if the OEM cannot get a technician or engineer to the customer’s physical jobsite.
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March 2, 2022
How Augmented Reality Simplifies Your Repairs and Maintenance
Technicians in service fields are tapping into AR (usually via smart glasses or on mobile) to enhance service in some fascinating ways.
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February 21, 2022
How Oxford NanoAnalysis Improved Service and Increased Revenue By 19%
Dan Turner is Global Service Business Manager at Oxford Nano, and he shares how the company has been using Help Lightning to meet core business objectives.
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February 3, 2022
We Asked Our Customers for an Honest Rating. Here’s What They Said.
In this article, we share both our Net Promoter Score (NPS) and results from our Customer Satisfaction Survey.
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January 11, 2022
Augmented Reality Software for Smart Glasses – Your Remote Eye
One of the most compelling applications of augmented reality is the area of field service where enterprises lose billions of dollars a year due to machine downtime and machine failures.
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