Wondering how to reduce truck roll costs without hurting other important metrics, like customer satisfaction (CSAT) and customer retention scores? Well, fortunately, it is possible – but it takes a methodical approach. And that’s what we’ll...
Spatial computing is the technology that will make the computer’s user interface a seamless part of the three-dimensional world in which we live, work, and play.
Remote Visual Assistance supports the right to repair for both the OEM and the customer. Remote support is faster and easier to provide if the OEM cannot get a technician or engineer to the customer’s physical jobsite.
Dan Turner is Global Service Business Manager at Oxford Nano, and he shares how the company has been using Help Lightning to meet core business objectives.
One of the most compelling applications of augmented reality is the area of field service where enterprises lose billions of dollars a year due to machine downtime and machine failures.
Striving to build out their service business as a profit center, BUNN turned to Help Lightning to implement AR-enabled remote visual assistance technology.
Recently, the Blumberg Advisory Group partnered with Help Lightning to tackle an important topic in the world of service: the need to maximize service revenue. Learn how service organizations can serve customers and improve their...