July 12, 2022
Augmented Reality In Customer Service: What Outcomes Can We Expect?
Hubspot recently referred to augmented reality customer service as a “game changer,” and they’re not alone. Goldman Sachs predicts AR will soar to a $80 billion market by 2025, while Tractica expects the number of...
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June 20, 2022
How Customer Self Service Reduces Field Operating Costs
Many FSOs are turning to customer self service as a way to reduce operating costs. We explain how and why supporting customers with remote visual assistance technology leads to higher profitability and greater customer retention rates while reducing FSO operating costs.
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June 2, 2022
How Remote Visual Assistance Enables Customer Self Service
Remote visual assistance technology supports customer self service and elevates the overall customer experience.
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March 17, 2022
How Right to Repair Leads to New Revenue Streams
OEMs can leverage Help Lightning as a value-add to service packages and deliver a high-quality customer experience that boosts satisfaction and retention.
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August 31, 2021
Success Story: Customer Support Strategies Employed By RJ Young
For customers of RJ Young, technology problems need to be resolved as quickly as possible to minimize the impact on business operations. Prior to using Help Lightning, even easy to solve problems required a technician...
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August 5, 2021
5 Ways To Improve Customer Retention Rates
When looking to improve customer retention rates, it’s important to view this business objective through the lens of value first. How can you provide more value to your customers leaving them delighted and engaged? How...
July 14, 2021
3 Fool-Proof Ways To Reduce Customer Churn
A lot of time, energy, and capital is invested in capturing and closing hot leads (and thus acquiring a host of new customers), but what about ways you can keep the customers you already have?...
June 29, 2021
Reduce AHT With AR Enabled Video Communications
The question of how to reduce AHT is a critical consideration when evaluating your call center metrics. It also impacts your overall customer satisfaction and retention levels. So how exactly can you reduce Average Handling...
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